Our guiding policy, here at Equine Luxuries, is to provide a live and knowledgeable person to assist you with any questions or special requests you may have. So, beyond the information provided below, please feel free to call or email us. We're "live" Monday through Friday, 9:00AM - 5:30PM Pacific time, by phone or email. Our toll-free number is (866) 601-4887. Email: Sales@EquineLuxuries.com
We guarantee your satisfaction with every item on the EquineLuxuries.com website. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to Equine Luxuries for a replacement or refund. In the event that you need to return or exchange an item, each shipment we send you includes instructions for returning merchandise.
The prices displayed on this Web site are quoted in U.S. currency. Prices are subject to change at any time.
Sales tax is automatically applied to all orders shipped within the state of California.
Equine Luxuries accepts the following payment options:
VISA, MasterCard, Discover, American Express, PayPal.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
The gift certificate may be used toward the purchase of any items on our website and in our showroom. It may not be used for previously purchased merchandise and is not redeemable for cash.
An email confirmation of your order is automatically sent to the email address provided in your order, at the time your order is placed. Since spam blockers can prevent these automatic confirmations from getting through, you may not receive your order confirmation. A second automatic email confirmation of shipment is sent to you by the shipping company, UPS, FedEx, or USPS, including the package tracking number. Since these emails too, are often stopped by spam blockers, please feel free to contact us at any time, to check on the status of your order.
If an item is on backorder and will not ship within 5-10 business days, we will notify you by email. For internet security compliance, your credit card is automatically billed at the time you place your order. If an item is delayed beyond 5-10 business days, we will give you the option for a refund, if you'd prefer not to wait for your item.
If multiple items are ordered, a partial shipment may be sent, identifying any items on backorder. There is no additional shipping charge for backordered items shipped separately.
To return or exchange merchandise, please enclose your packing slip (noting on the front side the reason for your return and the action you wish taken), and ship your package pre-paid. We will exchange or credit your original method of payment, excluding shipping charges.
Items must be returned in their original condition, with adequate packaging to prevent damage during return shipping. Refunds will be issued to the original form of payment, unless otherwise requested. Should you have any questions concerning a return, please contact us at sales@EquineLuxuries.com.
For additional information, see the Returns & Exchanges section.
In-stock items are shipped within 1-5 business days of placing your order. Orders are shipped via UPS Ground, USPS Parcel Select, FedEx Standard, or FedEx SmartPost, (PO Box shipments are sent via US Priority Mail or Parcel Select). From California, delivery times will vary from 1-8 days, depending upon the delivery location. Some over-sized items ship directly from our vendors and usually arrive within 1-3 weeks of placing your order. Orders placed on Saturday, Sunday or observed Holiday’s will be processed the next business day. Please contact Customer Service, or note in the Special Instructions box on your shopping cart, if express service is desired. A Customer Service Representative will call or email you with express shipping options and costs for your approval, prior to completing the processing of your order.
Shipping costs for orders placed online are calculated automatically based on your merchandise order total. Orders consisting of multiple items may not ship at the same time; delivery and handling charges will be charged on a pro-rated basis if multiple shipments occur. All shipping costs are shown based on shipping to the Continental US only. Some large-size items can only be shipped to the Continental U.S. To confirm an exact shipping cost, contact Customer Service via email : sales@EquineLuxuries.com, or by phone (866) 601-4887.
|Standard Continental US Shipping Prices|
|Up to $24.99||$7.00|
|$25.00 - $49.99||$9.50|
|$50.00 - $63.99||$11.50|
|$64.00 - $99.99||$13.50|
|$100 - $149.99||$16.50|
|$150 - $199.99||$20.50|
*FREE STANDARD SHIPPING EVERY DAY: Orders with a merchandise value before sales tax of $200 or greater ship free to the Continental US only, via standard ground shipping. Not valid on international shipments.
For shipments to multiple addresses, please contact one of our Customer Service Representatives at 1-866-601-4887 and we will gladly handle your order request.
We regularly ship orders to Hawaii, Puerto Rico, Canada, the Caribbean, Australia, New Zealand and Western Europe. Shipping prices for international ship-to addresses are estimated on our website. Because our collection includes such a wide range of item sizes and weights, estimating the shipping cost is difficult - especially when multiple items are ordered. Please feel free to email us with your shopping list and ship-to address if you'd like a shipping quote.
Duties, taxes, (including VAT, PST/GST in Canada), and any additional local government handling fees will be the responsibility of the recipient. Equine Luxuries cannot determine the exact amount of these fees in advance. Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. Due to Customs and Border Security inspection requirements, Gift Wrap is not available on international shipments.